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Orders & operations

The day-to-day, handled

Orders arrive, get packed, go out with tracking and sometimes come back. Badger Commerce handles each step and the customer emails that go with it, from the admin or through your AI assistant.

One inbox for what needs doing

Orders waiting to be packed and dispatched, failed payments, returns to process and low stock, in one place.

Dispatch with tracking

Add the carrier, tracking number and link, and the customer's dispatch email includes them. Resend at any time.

Cancel cleanly

Cancel before dispatch and Badger refunds or releases the payment, restocks the items and tells the customer. Preview it first.

Returns without spreadsheets

Create a return, receive the parcel, restock and refund, or let customers request a return from their order page for you to approve.

Refunds, full or partial

Refund an order or individual lines, safely retried and always recorded against the order.

Emails that don't get lost

Order emails are queued and retried, styled to match your theme, and sent to warehouses or fulfilment partners as well as customers.

Your workflow, your way

Order pipelines are chains of steps you can switch on and off per shop, such as when to capture payment or notify a fulfiller.

Know how you're doing

Sales, top products, customers, and revenue split between sales, donations and subscriptions, with Gift Aid totals.

Stock you can trust

Stock per SKU, with pre-order, back-order and low-stock alerts. Barcodes per product, ready for the till.

Or just ask

Everything on this page can also be done by an AI assistant connected to your shop, with previews before money moves and a refund limit you control.

You

What's waiting for me?

opsInbox

Claude, via the Badger MCP server

Six orders to dispatch, the oldest from Tuesday. One return approved and in transit, and two items below your low-stock level.

Example conversation. The tool calls shown are the real ones the assistant uses.

See it working, then decide

Try a demo shop, start a 14-day Lite trial, or talk to us about a larger project.